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CEO Advisor® Newsletter
April 2015

7 Key Points for Successfully Selling  Your Business

Exit Strategy


Selling your business is a major consideration, especially after many years of long hours and hard work. Your business is most likely your most valued asset in terms of dollars and retirement. Valuations are currently extremely high, but not likely to last for long given that a disruption in the markets is inevitable.


Receiving the proper business consulting advice on the sale process, maximizing the sale price and getting the deal done are critical, and are comprised of hundreds of small steps. Here are some important tips if you are considering selling your business in the near future:

  • Business Valuation. Understand what the realistic value of your business is today and the varying ways a deal can get done. Make sure you understand the key components of any initial offer. Both buyer and seller need to understand exactly how the offer is made up (cash, assets, stock, deferred compensation, earn out). Both sides also need to understand the details of any protections around working capital, the treatment of surplus cash and balance sheet items.
  • Structure the Sale to Protect Your Business. Confidentiality agreements are important, but there are other practical strategies you can use in parallel. Carefully qualify who you engage with in the sale process and only deal with acquirers you determine are serious and have the funds to close. You should only release information about your business that would be appropriate as part of the sale process. It helps both sides if information provided is organized, easy to understand, simple to interpret and supports the objectives of the sale process. A business advisor is critical to prepare and communicate the right information during the deal.
  • Get to the Offer Stage Quickly. Whether buying or selling a business, a well drafted offer letter in the form of a non-binding Letter of Intent is critical and provides a platform from which to proceed. It's in no one's interest to put a huge amount of effort and resources into a business sale before both parties can agree on an offer that represents a good probability of closing. Negotiate the offer in reasonable terms and do not "spook" the buyer with misaligned statements or demands.
  • Manage Expectations and Be Prepared For Due Diligence. Understand the other party's position. This is key in your negotiations with the buyer and successfully getting through the due diligence process. Do not provide information prior to an offer that would typically be information provided in the due diligience phase. When qualifying a buyer, do your research and consider the merits of bringing in additional potential buyers. In all cases, prepare for the due diligence process by preparing and organizing several months prior to selling in order to make a deal work in your favor. Most importantly, have your financials, accounting and customer contracts in impeccable order.
  • Determine Your Role in the Future. Negotiate your role and compensation fairly early on in the process before you are too deeply vested in time and resources. Far too often acquiring companies will push this off until it is too late for you to strike a favorable deal for yourself. You can make a substantial amount of money after the sale, and your involvement in the business for a period of time is critical to make the sale happen. A key part of the process is understanding the other side's hot buttons, and structuring relationships so that both sides have incentives to deliver after the business sale is completed. This is an especially critical step where a business advisor can negotiate on your behalf where it will be extremely awkward for you to push this aspect of the deal on your own.
  • Hit Your Targets Along the Way. It is extremely important for both sides if the business for sale has a record of hitting, and continues to hit, its targets. Not managing to hit your sales and profit targets at a key point in the sale process is a common reason for business sales floundering or falling out all together. Your business isn't sold until the closing occurs and you never want to create concern or cause your buyer to walk.
  • Keep the Sale Process on Track. The process of selling a business can absorb more time and resources than you realize, resulting in high costs and you being distracted from your business. Be very clear early on how the selling process should unfold and make sure you are delivering on your side. The process of selling a business can, itself, represent the initial steps in a trust building exercise which helps as you enter legal negotiations. Keep on timelines and don't abandon them at any point. Instill deadlines, if needed, and lock in a closing date as soon as the due diligence process is complete.


CEO Advisor, Inc. provides management advisory and business consultant services, including mergers, sales and acquisitions to CEOs of small and mid-size companies. We address your specific needs with hands-on action and seasoned advice. Contact the business advisor Mark Hartsell, MBA, CEO of CEO Advisor, Inc. at (949) 629-2520, by email at MHartsell@CEOAdvisor.com or visit us at www.CEOAdvisor.com for more information.

Your Marketing Bang: Make it Worth the Bucks
Critical Skills for the CEO/Owner
The Wharton Business School newsletter, published by The Wharton School, University of Pennsylvania did a recent poll of executives and business owners. The results below show the four most important skills that would strengthen a CEO's performance.
Strengthening what skill would most improve your performance?
Leadership - 33%
Time Management - 28%
Negotiating - 22%
Understanding Your Financials - 17% 
1. Leadership
Leadership and execution is the key to success and achieving your goals. Leadership requires planning, organization, being proactive, having a crystal clear understanding of the business both financially (quantitatively) and operationally (qualitatively), hiring and managing people of multiple generations and cultures, and creating a culture of accountability to grow your business to the next level.
2. Time Management
Time management is the Achilles heel of most CEOs and small business owners. Not just managing time on a calendar and working 60 hours a week to keep up, but real strategy and planning to focus and structure your time to impact your business in a disciplined manner. CEO Advisor, Inc. works with its CEOs and small business owner clients to set goals and priorities, and truly excel in both leadership and time management.
3. Negotiating to Success
Negotiating is the Holy Grail in business - with customers, prospects, vendors, employees, etc. We focus deeply on negotiations using some of the top techniques used by military leaders and business people. Your sales team can benefit tremendously from sales training and negotiating skills training from securing the initial meeting to negotiating price effectively to closing large deals. Strengthening your negotiating skills can yield a 100X return on your investment. If you are not a master negotiator and salesperson, invest in your negotiating skills and prosper in 2014 and beyond.
4. Understanding Your Financials
If there is one New Year's resolution that every CEO and small business owner should commit to is gaining a thorough understanding of the financials of your business. If you don't, you are flying blind! This includes your Profit & Loss Statement (Accrual and Cash basis), Balance Sheet, Financial Ratios, creating a 2014 Financial Forecast, and learning to analyze and understand how to positively impact your Gross Margins and Net Profit, as well as, pinpointing early signs of problems. CEO Advisor Inc. spends the time to ensure every client not only understands but uses their company's financials in growing their business to the next level.
Contact Mark Hartsell, MBA, CEO of CEO Advisor, Inc. today at (949) 629-2520 for a no cost initial consultation, by email at MHartsell@CEOAdvisor.com or visit us at www.CEOAdvisor.com for more information.
Critical Skills for the CEO/Owner
The Wharton Business School newsletter, published by The Wharton School, University of Pennsylvania did a recent poll of executives and business owners. The results below show the four most important skills that would strengthen a CEO's performance.
Strengthening what skill would most improve your performance?
Leadership - 33%
Time Management - 28%
Negotiating - 22%
Understanding Your Financials - 17% 
1. Leadership
Leadership and execution is the key to success and achieving your goals. Leadership requires planning, organization, being proactive, having a crystal clear understanding of the business both financially (quantitatively) and operationally (qualitatively), hiring and managing people of multiple generations and cultures, and creating a culture of accountability to grow your business to the next level.
2. Time Management
Time management is the Achilles heel of most CEOs and small business owners. Not just managing time on a calendar and working 60 hours a week to keep up, but real strategy and planning to focus and structure your time to impact your business in a disciplined manner. CEO Advisor, Inc. works with its CEOs and small business owner clients to set goals and priorities, and truly excel in both leadership and time management.
3. Negotiating to Success
Negotiating is the Holy Grail in business - with customers, prospects, vendors, employees, etc. We focus deeply on negotiations using some of the top techniques used by military leaders and business people. Your sales team can benefit tremendously from sales training and negotiating skills training from securing the initial meeting to negotiating price effectively to closing large deals. Strengthening your negotiating skills can yield a 100X return on your investment. If you are not a master negotiator and salesperson, invest in your negotiating skills and prosper in 2014 and beyond.
4. Understanding Your Financials
If there is one New Year's resolution that every CEO and small business owner should commit to is gaining a thorough understanding of the financials of your business. If you don't, you are flying blind! This includes your Profit & Loss Statement (Accrual and Cash basis), Balance Sheet, Financial Ratios, creating a 2014 Financial Forecast, and learning to analyze and understand how to positively impact your Gross Margins and Net Profit, as well as, pinpointing early signs of problems. CEO Advisor Inc. spends the time to ensure every client not only understands but uses their company's financials in growing their business to the next level.
Contact Mark Hartsell, MBA, CEO of CEO Advisor, Inc. today at (949) 629-2520 for a no cost initial consultation, by email at MHartsell@CEOAdvisor.com or visit us at www.CEOAdvisor.com for more information.

When it comes to getting a bang for marketing bucks, too many business owners close their eyes, throw up their hands and resign themselves to guess work. "In today's business climate, we won't even propose a marketing strategy to our clients unless we can easily measure and track its success," states Mark Hartsell, CEO of CEO Advisor, Inc.
 
Here are seven ways to benchmark your marketing campaigns without breaking the bank or overburdening your staff: 
•Create a Focused Marketing Plan and Budget. A critical part of your Business Plan and Forecast is a well thought out Marketing Plan and Budget. Do not initiate spending your marketing dollars if a plan is not in place to track the results and Return on Investment (ROI).
•Get a Handle on Customer Profitability. Sometimes the more you sell the more you lose. Keep track of gross profits, gross profit margin and net profit, not just sales. For instance, know how much it costs to acquire and service each new customer and monitor gross profit margins carefully.
•Set Clear Goals and Define Success. Formulating a marketing strategy that articulates a set of outcomes has to be the starting point. Track results and ROI for every marketing program and cost incurred. Having goals and tracking results will enable you to increase focus on marketing programs that generate desired results and pull back or discontinue programs that do not.
•Stay Disciplined, Focused and Target Your Market. Before implementing any marketing strategy, it is paramount to clearly understand who you are targeting. Defining target markets by industry, geographic region, etc. is critical for smaller companies given limited marketing budgets. Without this focus and knowledge, even the most creative and powerful marketing campaign will miss your target and lack the impact, lead generation and ROI.
•Survey Customers by Offering a Benefit. Customer input and opinion is invaluable when building your business. Entice customers to open up to you about their likes and dislikes by offering them some type of reward for their time. A well designed and tallied survey will reap big rewards by bringing customers closer to you and enabling you to upsell and cross-sell products and services.
•Monitor Customer Communication Throughout the Sales Process. At any given time throughout the sales process, your customers' needs or attitude towards your product or service may change. You need to constantly be in-tune with your customers' expectations and do whatever you can to meet them. Implement Customer Relationship Management (CRM) software to track and collaborate on all sales activity.
•Execute and Keep Testing. Don't simply put a campaign into place and move on. Instead, keep measuring results. Try low-cost tests and then put resources behind what works and eliminate the low ROI programs. Besides the details you gain from tracking and reporting, the real test of marketing is very straightforward. If your marketing is not increasing business, change your approach. 
 
To learn how to more effectively reach your target market, call Mark Hartsell, CEO of CEO Advisor, Inc. at (949) 629-2520 for a no cost initial consultation.  

When it comes to getting a bang for marketing bucks, too many business owners close their eyes, throw up their hands and resign themselves to guess work. "In today's business climate, we won't even propose a marketing strategy to our clients unless we can easily measure and track its success," states Mark Hartsell, CEO of CEO Advisor, Inc.


Here are seven ways to benchmark your marketing campaigns without breaking the bank or overburdening your staff:


  1. Create a Focused Marketing Plan and Budget. A critical part of your Business Plan and Forecast is a well thought out Marketing Plan and Budget. Do not initiate spending your marketing dollars if a plan is not in place to track the results and Return on Investment (ROI).
  2. Get a Handle on Customer Profitability. Sometimes the more you sell the more you lose. Keep track of gross profits, gross profit margin and net profit, not just sales. For instance, know how much it costs to acquire and service each new customer and monitor gross profit margins carefully.
  3. Set Clear Goals and Define Success. Formulating a marketing strategy that articulates a set of outcomes has to be the starting point. Track results and ROI for every marketing program and cost incurred. Having goals and tracking results will enable you to increase focus on marketing programs that generate desired results and pull back or discontinue programs that do not.
  4. Stay Disciplined, Focused and Target Your Market. Before implementing any marketing strategy, it is paramount to clearly understand who you are targeting. Defining target markets by industry, geographic region, etc. is critical for smaller companies given limited marketing budgets. Without this focus and knowledge, even the most creative and powerful marketing campaign will miss your target and lack the impact, lead generation and ROI.
  5. Survey Customers by Offering a Benefit. Customer input and opinion is invaluable when building your business. Entice customers to open up to you about their likes and dislikes by offering them some type of reward for their time. A well designed and tallied survey will reap big rewards by bringing customers closer to you and enabling you to upsell and cross-sell products and services.
  6. Monitor Customer Communication Throughout the Sales Process. At any given time throughout the sales process, your customers' needs or attitude towards your product or service may change. You need to constantly be in-tune with your customers' expectations and do whatever you can to meet them. Implement Customer Relationship Management (CRM) software to track and collaborate on all sales activity.
  7. Execute and Keep Testing. Don't simply put a campaign into place and move on. Instead, keep measuring results. Try low-cost tests and then put resources behind what works and eliminate the low ROI programs. Besides the details you gain from tracking and reporting, the real test of marketing is very straightforward. If your marketing is not increasing business, change your approach.


To learn how to more effectively reach your target market, call the business advisor and business consultant Mark Hartsell, CEO of CEO Advisor, Inc. at (949) 629-2520 for a no cost initial consultation.

When it comes to getting a bang for marketing bucks, too many business owners close their eyes, throw up their hands and resign themselves to guess work. "In today's business climate, we won't even propose a marketing strategy to our clients unless we can easily measure and track its success," states Mark Hartsell, CEO of CEO Advisor, Inc.
 
Here are seven ways to benchmark your marketing campaigns without breaking the bank or overburdening your staff: 
•Create a Focused Marketing Plan and Budget. A critical part of your Business Plan and Forecast is a well thought out Marketing Plan and Budget. Do not initiate spending your marketing dollars if a plan is not in place to track the results and Return on Investment (ROI).
•Get a Handle on Customer Profitability. Sometimes the more you sell the more you lose. Keep track of gross profits, gross profit margin and net profit, not just sales. For instance, know how much it costs to acquire and service each new customer and monitor gross profit margins carefully.
•Set Clear Goals and Define Success. Formulating a marketing strategy that articulates a set of outcomes has to be the starting point. Track results and ROI for every marketing program and cost incurred. Having goals and tracking results will enable you to increase focus on marketing programs that generate desired results and pull back or discontinue programs that do not.
•Stay Disciplined, Focused and Target Your Market. Before implementing any marketing strategy, it is paramount to clearly understand who you are targeting. Defining target markets by industry, geographic region, etc. is critical for smaller companies given limited marketing budgets. Without this focus and knowledge, even the most creative and powerful marketing campaign will miss your target and lack the impact, lead generation and ROI.
•Survey Customers by Offering a Benefit. Customer input and opinion is invaluable when building your business. Entice customers to open up to you about their likes and dislikes by offering them some type of reward for their time. A well designed and tallied survey will reap big rewards by bringing customers closer to you and enabling you to upsell and cross-sell products and services.
•Monitor Customer Communication Throughout the Sales Process. At any given time throughout the sales process, your customers' needs or attitude towards your product or service may change. You need to constantly be in-tune with your customers' expectations and do whatever you can to meet them. Implement Customer Relationship Management (CRM) software to track and collaborate on all sales activity.
•Execute and Keep Testing. Don't simply put a campaign into place and move on. Instead, keep measuring results. Try low-cost tests and then put resources behind what works and eliminate the low ROI programs. Besides the details you gain from tracking and reporting, the real test of marketing is very straightforward. If your marketing is not increasing business, change your approach. 
 
To learn how to more effectively reach your target market, call Mark Hartsell, CEO of CEO Advisor, Inc. at (949) 629-2520 for a no cost initial consultation.  

Testimonial  

"Mark Hartsell and CEO Advisor, Inc. provide a unique business advisory service for CEOs. He not only tackles high level strategic issues to assist CEOs navigate through challenging times, but Mark also gets very involved in actually addressing important issues head-on by performing the work to achieve tangible results.


Whether it is growing a business to the next level, turning a distressed company around or preparing a company for an exit, Mark's firm, CEO Advisor, Inc, provides a broad range of services and Mark is there for the CEO every step of the way."


Partner

Haynes & Boone, LLP

"Mark Hartsell and CEO Advisor, Inc. provide a unique advisory service for CEOs. He not only tackles high level strategic issues to assist CEOs navigate through challenging times, but Mark also gets very involved in actually addressing important issues head-on by performing the work to achieve tangible results.


Whether it is growing a business to the next level, turning a distressed company around or preparing a company for an exit, Mark's firm, CEO Advisor, Inc, provides a broad range of services and Mark is there for the CEO every step of the way."

 


Partner

Haynes & Boone, LLP

 

Words of Wisdom


"Keep on going and the chances are you will stumble on something, perhaps when you are least expecting it. I have never heard of anyone stumbling on something sitting down."

Charles Kettering

American inventor, engineer, businessman, and the holder of 186 patents


Prime Minister of the U.K.